If you wish to cancel an order for which payment has already been processed, please promptly reach out to us via our contact page. Order cancellations are free of charge if the request is received within 3 days from the date you have placed your order. It is also possible to cancel an order within 1 week from the order date, but in this case, the refund will be 75% of the total order cost. This policy is in place because we manufacture our products on demand. After 1 week, orders cannot be canceled.

Each of our items is meticulously handmade from natural materials, making them one-of-a-kind creations rather than factory-manufactured products.   We believe that the charm of handmade objects lies in each piece’s unique variances and imperfections. These can include hairline (non-structural) cracks, differences in color, and slight warping. Ceramic undergoes significant shrinkage during the drying and firing process. While we craft our products with the utmost care, some degree of warping is inevitable, especially in the case of larger pieces. Consequently, object dimensions should be considered approximate.

We are happy to give you as much information about the pieces you are interested in as possible and answer any questions. We encourage you to feel confident in your order before finalizing it.

If, for any reason, you are not entirely satisfied with your purchase, you have the option to return it to us within 14 days for a refund. Bananaceramics does not cover the shipping cost for returns. To be eligible for a refund, the items must be returned in the same condition as when you received them, and they must be shipped in the original packaging or equivalent, utilizing a track & trace service.

Once we receive and inspect your return, we will send you an email to confirm that we have received the item. We will also inform you whether your refund has been approved or rejected. Our shipping company’s fee will be deducted from the refund.

Upon receiving your order, we kindly request that you inspect the goods immediately. In the unlikely event that your purchase has incurred damage during transit or if you have identified any errors with your order, please do not hesitate to contact us promptly. We are committed to working closely with you to resolve any issues swiftly.

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